Monday, August 18, 2008

WeRoam SmartBro Problem: Network or DNS?

I'm receiving queries from my friends using SmartBro Wireless Internet as well asSmart WeRoam all pointing to not being able to browse various websites. Since I no longer know anyone working at Smart (except high level ones but in different departments) I can only offer a technical explanation insiders can't or won't disclose

There's a report that using a proxy, instead of direct Internet connection fixes the problem. It means there really is a network problem of Smart, probably routing or DNS.

I suggest using a different DNS for your connections by using OpenDNS, procedure here. If it works, there's a DNS problem and Smart's DNS servers also could have been hacked or poisoned.

This goes on for days/weeks now and the only real solution for you is to shop around for another Internet provider. Service that sucks is not worth your money!

5 comments:

  1. hi, the procedure you provided is heading his page. :)

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  2. poytspot, sorry. there's an HTML coding error. corrected it already. thanks for pointing it out

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  3. i'm thinking to get smart bro sana but i've read a lot of bad reviews. what's the best wireless provider in Pinas so far?

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  4. fr jessie, did it correct the problem?

    freeze, frankly, i don't know. heard good feedback about Globe Visibility but have yet to try it.

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