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Promac DVD Player Service Center

Being a really frugal pinoy that I am, I finally found the time to buy my first DVD player. The first player I bought was a VCD player but I gave it as a gift to my parents in Paete, Laguna, and not for my own use a few years back.

While snooping around at SM Appliance Center in SM North EDSA, I saw the cheapest one was the Promac DVD player was the cheapest DVD player on display at PhP1850 and what attracted me to it is that I know it's a Philippine-made player-- I prefer Filipino-made products as much as I can without sacrificng quality. Despite futile attempts by people trying to influence my decision (and thus earn commissions).

I bought the Promac DVD-N3652U model that comes with a 5.1ch Audio output with USB port for viewing pictures in a USB thumbdrive or memory card using a card reader. I can play MPEG4, DVD, MP3, Karaoke, CD, JPEG and also decode Dolby digital sound.

Before buying the unit, I called up an officemate of mine who has the same unit and got favorable feedback from an actual user that also prompted me to buy the unit.

Sadly, after a week, my DVD player acted up by not ejecting the loaded CD. I called up Promac customer service number printed on the manual and got information that I can take the unit to their service center in Quiapo (Evangelista St near Raon) or near to my place in Barangay Manresa Quezon City at the corner of Biak na Bato and Panalturan Streets. I decided to have it serviced at the Manresa site where I discovered it's an unassuming place with no signage but a red gate. I got my unit back after a week (can't get it during weekdays due to work) without paying anyhting since it's still under warranty.

With this experience, I don't stereotype Promac as a cheap electronics company. I may have gotten a lemon in my DVD player but I also saw branded electronics items malfunction after a few days in my years of being an electronincs hobbyist/technician before becoming an electronics engineer by profession.

Promac started out as Maclin electronics and I still remember Maclin "transistor" radios from the 80s with wooden cabinets. My wish for them is to continue innovating and improve product quality to penetrate the highly competitive world of consumer electronics and perhaps one day become a global brand.

to get to Promac Service Center in Manresa, Quezon City, it's on Biak-na-bato street near C3 road. if you know the way to Sto Domingo Church on Quezon Avenue, just turn right on Biak-na-bato St coming from Sto. Domingo St then drive straight until you reach Panalturan St. Knock on the red steel gate on the warehouse on your left side.

posted by backpacking philippines @ Sunday, June 08, 2008,


At June 10, 2008 at 10:36 AM, Anonymous bw said...

I wouldn't be surprised if such units are actually made in China and re-branded in Pinas. Here DVD's made in China go as low as $30. No wif they sell for that low, you wonder who much the factory price was :)

They do work but their reliability is suspect. Great for the cottage or the kid's room though :)

At June 10, 2008 at 9:30 PM, Blogger tutubi philippines said...

bw, OEM migh be more appropriate. they order the mechanism in china then assemble them here. you can't find items wholly made in one country these days

At August 9, 2010 at 10:25 AM, Anonymous Anonymous said...

where is the nearest promac factory in metro manila??

At August 30, 2010 at 10:49 PM, Blogger Jaim said...

Hello! do you have their number? may i get it? I seem to have lost my tv manual. :( I need to call them first before going to Manresa. Malayo kasi sa amin. I live in Katipunan. Thanks for the info in advance:) Can you e-mail it to me? appreciate your help:) thanks:)

At October 3, 2010 at 9:27 AM, Anonymous CalRey sa Cebu said...

Observed 3 Models of Promac entertainment centers @ Makro, 302, 303 & 516(p5.5 to 6.6 k)...all have build in DVD. Looking for comments regarding comparisom, ect or other makers.

At October 13, 2010 at 12:53 PM, Blogger gilbs72 said...

After a couple of branded DVDs which failed (Pioneer), we became a PROMAC DVD loyalist. We tried our first unit because it's cheap and locally assembled--so we figured if it breaks it's still cheaper to buy another, than a branded one. That lasted 3 years, but we already bought another unit and then another (purchases overlap so I can't remember exactly when). My current unit (the third one) failed this week--it's the most used one. Wife and I decided to get another PROMAC. For the price I pay (and it keeps going down), 3 years or so is not a bad deal. In fact the second unit we bought is still working well beyond 3 years. In short, we're happy with what we paid for and what we got.

At February 6, 2012 at 10:16 AM, Anonymous Anonymous said...

promac sirain....shit tlaga as in lagi sira ang lalayo pa ng service center.kakapagawa pa lng wala pang 1 month sira n nman lcd-sv4006u nmen.buti p ung mga nabili nyo matagal nasira samen nasa warranty stage p lagi nang sira.di ba cnong d mababadtrip nyan!!!

At March 13, 2012 at 7:33 PM, Anonymous Anonymous said...

hello there!!! pwd phelp? kc ung promac midi disc namin d gumgna ung sound pero my video, ung ibng bala nmn npapatugtog nmin, nu kaya problem dun?

At July 28, 2012 at 11:52 AM, Anonymous Anonymous said...

I think i got same issue with the other ung CD ng player ko 1000 songs daw but suddenly ayaw gumana my picture sya wala ng lyrics n lumalabas once na magselect ka pero ung player nagana sa ibang desc nung binili ko ung. Ang sabi sa akin ng sales lady pwede daw to ibalik kung san mo binili even oout of warranty na for replacement pero magbabayad lang and its okay. Ibinalik ko sa SM appliance santa rosa ang sabi sa akin wala na daw sliang ganun she said one of the customer rep.they try to contact promac kaso busy daw ung landline what a hell they are doing after mo magbili ung product pagna sira iwanan k nalang sa ere magbabayad naman ako what i want is that matulongan ako to fix it badtrip di

At February 3, 2013 at 12:20 PM, Anonymous Anonymous said...

ano po remote code ng promac dvd player? tnx!

At January 15, 2015 at 11:41 PM, Blogger PEACE said...

hello po ano po ang remote control code ng Promac dvd

At February 11, 2015 at 10:48 AM, Anonymous Anonymous said...

Promac DVD players are crap.. Same with service centers. Hell my DVD player is still under repair for fucking 3 months!!! Never gonna buy this brand again!


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